Refund policy

Back Wall Social is a trading name of Darren Sparks, 48B Norfolk Road, Littlehampton, BN17 5HE, United Kingdom. Email: sparkspremiumapparel+bws@gmail.com.

Your right to cancel

Under the Consumer Contracts Regulations you may cancel your order within 14 days of receiving it, without giving a reason. To cancel, email sparkspremiumapparel+bws@gmail.com with your order number. Items must be returned unworn and unwashed within 14 days of telling us. You pay the cost of returning items unless they are faulty.

Refunds

We refund the price of returned items, and the standard delivery charge if the whole order is returned, within 14 days of receiving the goods back, to your original payment method. We may reduce a refund if an item has been worn or handled more than needed to check it.

Faulty or incorrect items

If an item is faulty, misprinted or not as described, contact us with a photo within 30 days of delivery for a free replacement or full refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.